At Munderly, we understand that privacy and discretion are your top priorities. We have designed our shipping process to ensure your order arrives safely and privately.
1. Discreet Packaging
All orders are shipped in plain, neutral packaging (such as standard padded mailers or brown boxes). There is no mention of “Munderly” or the specific contents on the outside of the package. The return address will use a discreet name to ensure total privacy.
2. Processing Times
Orders are typically processed and dispatched within 1-3 business days. You will receive a confirmation email once your order has been shipped.
3. Shipping Rates & Delivery
We ship via trusted carriers to ensure reliable delivery. Shipping costs are calculated at checkout based on your location. Estimated delivery times are as follows:
- United Kingdom: 2-4 business days
- International: 7-14 business days (depending on customs)
4. Tracking
For your peace of mind, most shipping methods include a tracking number which will be provided in your shipping confirmation email.
5. Address Accuracy
Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders lost due to incorrect addresses provided by the customer. If a package is returned to us as undeliverable, a re-shipping fee will apply.
6. Customs & Duties
For international orders, customers are responsible for any customs fees, taxes, or duties applied by their country.
If you have any questions about your shipment, please contact us at info@munderly.co.uk.